Success at Scale: Building a Platform Organization through Rebranding and Realignment | IDPCON

In this session, Caitlin discusses the strategic transformation at CLEAR that shifted Production Engineering teams from a fragmented, reactive support model to a high-leverage, platform-centric organization. By rebranding teams, redefining ownership models, and creating new platform functions, they enabled engineering productivity at scale. Caitlin walks through the key drivers behind these changes, the process of gaining alignment from leadership, and the tangible outcomes achieved, including increased developer efficiency and better resource management. Learn practical frameworks for evolving their platform organizations and driving significant productivity improvements.