When an incident occurs, teams need swift access to service information, runbooks, and ownership details. For many organizations, that means juggling multiple dashboards or digging through outdated documentation, all while response time ticks away. That’s why we’re excited to formally introduce our new integration with Rootly—the AI-native on-call and incident response platform, trusted by industry leaders like NVIDIA, Squarespace, Canva, Replit, and more.
Why Integrate Rootly with Cortex?
Rootly orchestrates the entire incident lifecycle, from initial alert to in-depth retrospective. Cortex provides real-time visibility into service ownership, dependencies, and operational health. By seamlessly integrating the two platforms, you get the most comprehensive incident management solution, minimizing context-switching and accelerating resolution by bringing critical service details directly into your incident orchestration workflow. No other integration combines the breadth of Rootly's incident management capabilities with the depth of Cortex's service intelligence.
What an IDP Brings to Incident Response
You might already have a handle on incident response basics—alerting, containment, and recovery SLAs. But a robust IDP like Cortex adds an extra dimension to incident management by putting accurate, up-to-date service information alongside the incident, surfaced automatically by Rootly’s native AI—an unparalleled depth of service understanding. When something breaks, teams can instantly see:
Who owns this service? No more sifting through spreadsheets or messaging random Slack channels. Cortex automates service ownership, and ensures that ownership is always-up-to-date, creating a culture of accountability surrounding incident management and beyond.
What are the dependencies? Quickly map downstream and upstream services to understand blast radius.
When did the last deployment happen? Recent changes often provide the best clues to troubleshoot issues fast.
Which runbook or best practice should I follow? Access to the right documentation (and confirmation it’s actually current).
In other words, an IDP ensures that during an incident, your teams don’t waste time hunting for basic facts and context. They can focus on resolution, knowing exactly who to contact and where to look.
What to Expect from the Integration
Incident Alerts Front and Center
With accurate service ownership data at its core, Cortex ensures that incident alerts are pushed directly to the right team. This means that as soon as an incident is detected, the alert appears on the responsible team’s developer homepage, ensuring that the correct stakeholders are notified immediately. By minimizing the manual effort to identify who needs to take action, reduce delays and speed up response times.
Live Service Context
View service ownership and dependency data directly inside Cortex, alongside valuable insights provided by Rootly. When Rootly detects a service issue, Cortex provides the relevant context—owners, runbooks, and any mandatory checklists—so responders act quickly and accurately.
Reduced Tool-Hopping
No need to open yet another browser tab or pivot to a different system. Everything you need to diagnose a service or escalate to the right team is accessible from a single interface. And, you can trigger an incident in Rootly directly from Cortex.
Better Post-Incident Reviews
With Rootly’s detailed incident timelines and automated retrospective process with customizable templates, combined with Cortex’s full historical data of a given service, post-incident analyses become a whole lot more insightful. You can see changes made around the time of the incident, confirm whether runbooks were followed, and decide what to improve for the future.
Driving Engineering and Operational Excellence
Although this integration focuses on incident response, it’s part of a bigger picture. IDPs like Cortex can elevate reliability, ownership clarity, and overall developer experience and productivity. By unifying essential information—from service owners and on-call to Scorecards and compliance checks—Cortex helps you move beyond reactive firefighting and toward proactive engineering and operational excellence.
If you’re already using Rootly or evaluating it for your team, this new integration with Cortex is designed to remove friction and deliver a more cohesive incident resolution experience.
This partnership extends Cortex’s growing list of incident response integrations making Cortex the most comprehensive internal developer portal for incident response providers in the market.
Curious about our other integrations? Visit our integrations page to see how Cortex connects with various observability and incident management platforms, giving you a single portal for all your service health.
If you’d like to take a look or have any questions, feel free to contact our team. We look forward to helping you streamline incident management with Rootly and further empower your engineering teams.
